Richard E. Olsen
807 E. Wild Field Drive, New River AZ 85087
623-465-7561 (home) 602-568-6974 (cell)
QUALITY MANAGER - PROCESS ENGINEER - LAB DIRECTOR
Technical and engineering professional specializing in quality issues, process control, product reliability, and failure analysis. Experienced in the design, implementation, and management of chemical, environmental, and material testing laboratories.
EMPLOYMENT EXPERIENCE
Circuit Express, Inc., Tempe AZ, 2004-2005
Manufacturer of quick-turn prototype printed circuit boards
Engineering Manager
- Performed failure analysis, process improvement, and process documentation.
- Managed a technical group (process analysis laboratory, cross-section laboratory, plating area, wastewater treatment).
- Participated in hazardous materials training (site safety and health; chemical, physical, and biological hazards; use of personal protective equipment; safe work practices; safe engineering controls; medical surveillance; emergency response plans; spill containment; hazard monitoring; regulations; shipping dangerous goods).
Atlas Weathering Services Group (DSET Laboratories), New River AZ, 2002-2004
Outdoor exposure testing and evaluation for automotive, construction and consumer products
Weathering Manager
- Managed a specialized group of 30 engineers and technicians.
- Reported to the company's president in Miami, Florida.
- Reviewed, analyzed, and signed evaluation data reports.
- Produced oral presentations and provided tours of facility to potential customers.
- Met with clients from Japan, Korea, Hong Kong, China, Germany, Sweden, Mexico, and the U.S.
- Represented DSET at City of Phoenix annexation meetings and ADOT highway meetings.
- Designed and implemented maintenance database and maintenance technician checklist.
- Performed administrative duties such as reviewing and signing all invoices and purchase orders.
- Coached supervisors in management techniques; encouraged staff to develop their skills.
- Prepared employee reviews; hired new personnel.
- Developed arsenic abatement plan for water supply.
- Consulted with architect on plans for new laboratory and building remodeling project.
- Completed many site improvements, creating an enhanced company image.
Chipworks USA (formerly Integrated Circuit Engineering), Scottsdale AZ, 2001-2002
Semiconductor reverse engineering for competitive analysis and patent support
Process Analysis Engineer
- Conducted microstructural process analysis of integrated circuits including cross-sectioning, de-layering, physical and material characterization.
- Mastered SEM, FESEM, EDS x-ray, and optical microscope techniques.
- Prepared technical reports for customers providing a general and detailed review of the entire device technology and product quality, including photographic illustrations of all features.
- Appointed as ISO auditor; wrote lab procedures to standardize methods for training and ISO compliance.
Sanmina (formerly Hadco/Continental Circuits Corporation), Phoenix AZ, 1986-2001
Printed circuit board manufacturing
Director of Reliability Engineering
- Installed quality assurance programs for cleanliness, product integrity and function.
- Designed and maintained quality assurance databases.
- Met with customers and vendors ensuring resolution of quality issues.
- Purchased and operated Surface Insulation Resistance (SIR) testing equipment and Interconnect Stress Test (IST) reliability testing equipment.
Laboratory Director
- Hired, trained, and managed a lab supervisor/chemist and 20 technicians responsible for quality assurance and reliability, product failure analysis, chemical process and wastewater analysis.
- Designed, implemented, and managed a new quality lab for cross-section analysis and defect classification. (continued on next page)
- Designed and implemented a new wastewater analysis lab, licensed with the State of Arizona Department of Environmental Quality (ADEQ).
- Completed certification requirements with the City of Phoenix Water Services Industrial Pre-treatment Compliance Academy.
- Served as ISO area coordinator; passed ISO 9000 audit.
- Trained lab technicians for safety and ISO compliance.
- Wrote and implemented 50+ operating, training, and safety procedures.
- Wrote and implemented business plans for chemical and quality laboratories.
- Organized and led problem-solving teams to increase product quality and optimize production.
- Key member of engineering team that determined process parameters and revised specifications for all manufacturing areas.
- Key member of cross-functional team (consisting of engineers, supervisors, vendors, and customers) that identified improvements in printed circuit board drilling.
- Active member of Institute for Interconnecting and Packaging Electronic Circuits (IPC) and IPC Post-Separation Task Group Subcommittee.
- Published a technical article, "Microsectioning: A Compensation Formula," in Printed Circuit Fabrication.
- Presented a technical paper, "Direct Plate Metallization," at International IPC Convention.
- Developed and taught "PWB Design and Manufacturability" course.
Quality Engineer
- Identified and resolved problems in printed circuit board fabrication.
- Improved manufacturing operations by standardizing process on electroless copper plating line, resulting in elimination of major defects and scrap reduction.
EDUCATION AND TRAINING
- Certified Quality Engineer (CQE), American Society for Quality (ASQ), 2004
- Global Leadership Certificate, Thunderbird, the American Graduate School of International Management, Glendale AZ, 2002
- B.S., Chemistry, Arizona State University, Tempe AZ
- A.A.S., Quality Control Technology, Mesa Community College, Mesa AZ
- Certified Scanning Electron Microscopist, Semtec Laboratories, Phoenix AZ
- Industrial Pre-treatment Compliance Academy, City of Phoenix Water Services
- Hazardous Waste Operations/Emergency Response (HAZWOPR) 40-hour certification, 2005
- Certificate of Participation, Shipping Dangerous Goods by Air Seminar, FedEx, 2005
PROFESSIONAL MEMBERSHIPS
- American Society for Quality (ASQ).
- Alpha Chi Sigma Chemistry Fraternity.
RECOMMENDATIONS
"Rich has some very valuable assets…in the form of technical skills, project management, outstanding work ethic and creative thinking….Rich is an effective communicator [and] has shown a strong ability to work with others….He has proactively pursued quality issues and quality reforms….Rich is extremely dependable." (Excerpts from Atlas Employee Performance Evaluation)
"Richard is a very conscientious and able employee. I certainly believe he has what it takes to be an active and vital contributor for whatever position he may decide to take up next. He is the type of employee that will always give more than is asked of him." (Dave York, Manager, Chipworks USA)
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